Contact

Q: Where does my message go?

Your submission is saved in the admin inbox where the team can mark it seen and resolved.

Q: How should I report an outage?

Include service name, time, location, and what failed so the team can verify quickly.

Q: Can I request a new service?

Yes. Share the full domain and category details for onboarding and automated checks.

Send outage evidence feedback, service coverage requests, or platform suggestions directly to NepalStatus.

Send a message

General Support

Email: support@downdetector.me

Service Provider / Operations Contact

If you operate a monitored service and want to provide official status signals or maintenance windows, contact: support@downdetector.me

Security Reports

For responsible disclosure: support@downdetector.me

Updates

Follow major incident updates via official status pages and public incident timelines on NepalStatus.

FAQ

Where does my message go?

Your submission is saved in the support inbox, where the team can review and resolve it.

How should I report an outage?

Include service name, time, location, and what failed (login, payment, app, website, etc.) so the team can verify quickly.

Can I request a new service?

Yes. Share the full domain and category details so the team can review it for onboarding and automated checks.

We cannot resolve account-level issues for third-party services (password reset, transaction reversal, SIM account changes, etc.). Please contact the service provider directly for account support.